Create, Dare, Be Passionate!
Data confidentiality - Privacy protection
By this charter (hereinafter “the Charter”), LUMINOL SARL (hereinafter “the Company”) defines and informs its customers and users of the e-commerce site www.creadhesif.com (hereinafter “the Site”) of how the Company uses and protects the personal information it collects from them.
The Charter may be modified or updated at any time by the Company, particularly to comply with any legislative, regulatory, jurisprudential, or technological developments. The date of the update will be indicated at the top of the new Charter. These modifications are binding on the user, who should therefore regularly consult the Charter and the Cookie Policy to be aware of any changes.
1. Who is responsible for processing your personal data?
The data controller is LUMINOL SARL, a company with a capital of €200,000, registered with the Pontoise Trade and Companies Register under number 487 528 481, and whose registered office is located at 47, rue Ampère - 95300 Ennery.
We may also receive your correspondence related to the protection of your personal data via our contact form.
2. Why do we collect your data?
Your personal data is necessary for us, and is therefore collected, for the following purposes:
- Managing your orders:
The information and data concerning you are necessary for managing your order and our business relationship. They are mandatory in order to provide you with the service you request: ordering, payment, delivery, managing disputes or product warranties, and contacting you if necessary.
- Payment for your orders:
Secure payment allows for the rapid processing of your orders while ensuring your security. At the time of payment, you are automatically redirected to our banking partner's server. The transaction is processed securely, guaranteeing the confidentiality of the information provided. The TLS encryption protocol ensures that your bank details (credit card number, expiry date, and security code), encrypted on your own computer, are never transmitted over the network or even within the Company. This is why you will be asked to provide them again for each new transaction.
Our banking partner has the right, without our intervention, to refuse any payment.
- Sending newsletters and marketing communications electronically:
When creating your account, you can subscribe to the newsletter and thus choose to be informed regularly of special offers, private sales, and new collections available on the Site. For this purpose, we need you, as the owner of the email address, to confirm your consent to receive the newsletter.
You may withdraw your consent and unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each newsletter.
Notwithstanding the above, and in accordance with Article L 34-5 of the French Postal and Electronic Communications Code, we may send you marketing communications electronically, even if you have not given your prior consent, provided that you are already a customer of the Company, that you did not object to receiving marketing communications when creating your account, and that the communications concern products or services similar to those we have already provided to you. You have the option to unsubscribe at any time by clicking on the unsubscribe link provided in each email.
- Email alerts:
If you make purchases on our website, add items to your shopping cart, save products to your "WishList," or recommend products to friends, you will receive email alerts and product suggestions. You will receive these emails even if you are not subscribed to our newsletter. This allows us to send you personalized information about products in our range that may be of interest to you based on your recent purchases or expressed interest in certain products. If you no longer wish to receive product suggestions or any advertising messages, you can opt out at any time. A simple text notification (by email or post) to the contact details provided in section 1 of this Privacy Policy is sufficient. You will also find an unsubscribe link in every email.
- Your comments, opinions, and questions about products:
This service allows our registered customers to leave a review on the Site for a purchased product or to ask a question about a product offered on the Site and share their experience. Published reviews and questions are publicly accessible and available on the Site at any time. Customers using these features therefore authorize the Company to publish and share their review or question about the product on the Site. The review must not be defamatory, abusive, unlawful, vulgar, slanderous towards third parties, whether individuals or legal entities, racist, inciting discrimination, damaging to the honor/reputation of others, violent, or pornographic, and more generally, not compliant with applicable law.
As such, the Company reserves the right to delete any review that does not comply with the provisions mentioned above.
- Your social media sharing and links to third-party sites:
The Site may contain links to various social media sites and platforms hosted on third-party servers, by individuals or organizations over which we have no control (examples illustrating the Company's policy: Facebook, Pinterest, etc.). Therefore, the Company cannot be held liable in any way for how your data will be stored or used on these third-party servers. We advise you to review the applicable privacy policy of each third-party website you access through the Site to understand how your data will be used.
3. What data do we collect and when do we collect it?
We collect data from all website users, whether they are casual visitors or logged-in customers with an account, while browsing, viewing, or placing orders on our site.
We collect data directly when:
- you create a customer account
- you subscribe to our newsletters or alerts offered on the Site
- you place an order
- you add products to your shopping cart for future purchase
- you write a comment, review, or question on the Site
- you contact our customer service
- you browse the Site
- when you create a Wish List and add products to it
- you fill out a form
- you click on a button linking to a social network (Facebook, Pinterest, etc.)
You can visit the Site without providing any personal information. However, you will not be able to benefit from most of the services provided by the Site.
To place an order, creating a customer account is mandatory. You must provide the following information to create your account: gender, last name, first name, email address, password, date of birth, and consent to the data protection policy.
You must then provide your billing and shipping addresses. To process your order, we need your correct name, address, and payment information. We need your email address and phone number to confirm receipt and shipment of your order, and more generally to communicate with you. Furthermore, we use your email address for identification (as your login ID) when you access your customer account.
Like most other online retailers, we also collect your data indirectly and automatically, through “cookies”.
Through this means, we collect and process in particular your IP address, your connection and browsing data, preferences and interests, confirmations of receipt and reading of emails, information on your connection terminal (computer, tablet, phone) and on your Internet connection (example: type and version of your browser, operating system), the date and time, the products you have viewed or searched for.
Other data may also be collected by our subcontractors; this includes updated information from our carriers and other third parties on deliveries and addresses that we use to update our databases, optimize the execution of your future orders and to communicate more easily.
4. How long do we keep them?
The Company retains your data only for as long as necessary for the purposes set out in Article 2 and in accordance with applicable laws and regulations. This retention period varies depending on the data in question, as the nature and purpose of the data collection may affect its duration. Similarly, certain legal obligations impose specific retention periods.
When you subscribe to the newsletter, we keep your email address until you unsubscribe.
Regarding your user account, your billing data, and all documents related to an order, are kept for a period of ten (10) years from the end of the fiscal year in which you placed your order.
We retain the remainder of your data for a period of five (5) years from the end of our relationship. This period begins from either your last order, your last login to your customer account, your last call to customer service, the sending of an email to customer service, a click on a hyperlink in an email sent by the Company, the addition of products to your cart without completing the purchase, or finally, a positive response to an email asking if you wish to continue receiving marketing communications after the expiry of the five (5) year period.
When you request it, your Site user account will be deactivated, and all personal data allowing us to identify you will be anonymized; consequently, we will no longer be able to identify or contact you, permanently and irreversibly. Only billing data will remain accessible for a period of ten (10) years.
Beyond the retention periods mentioned above, your data will be anonymized and kept for purely statistical purposes.
5. Who are the recipients of your data and how is it protected?
The Company does not sell the personal data of users of the Site and its services.
Only the Company receives your personal information. This information, whether in individual or aggregated form, is never transmitted to a third party, with the exception of police authorities in the context of legal requests concerning the fight against fraud and subcontractors used by the Company for the proper execution of services rendered.
The Company uses subcontractors for the following services:
- secure payment on the website
- delivery of your orders
- data and website storage
- maintenance and technical development of the website
- sending and tracking promotional newsletters
- personalization of our marketing and advertising campaigns
- collection of customer feedback
All subcontractors, service providers or other third parties mentioned above are bound by contractual obligations to respect the confidentiality and protection of data and to process it only for the purposes for which the Company transmits it to them.
Your data is stored on secure servers protected by firewalls and antivirus software.
We have implemented technical and organizational measures designed to guarantee the security and confidentiality of your data against accidental loss and against unauthorized access, use, modification, and disclosure. However, given the inherent nature of the internet, we cannot guarantee the absolute security of information exchanged over this network.
We strive to protect your data, but we cannot guarantee the absolute security of information transmitted to the Site. You agree that you transmit your data at your own risk. We cannot be held liable for any failure to comply with the privacy settings or security measures in place on the Site.
As such, you agree that the security of your information is also your responsibility. For example, you are responsible for keeping your user account password secret. Do not disclose it to any third party under any circumstances. Similarly, be careful when disclosing information in the public sections of the site, as this information can be viewed by any user of the Site.
6. Transfer of data outside the EU
You are hereby informed that data concerning you may be transferred by the Company, for the purposes defined in these terms and conditions, to companies located in countries outside the European Union that do not offer an adequate level of protection for personal data. Prior to any transfer outside the European Union, the Company will implement all necessary procedures to obtain the safeguards required to secure such transfers.
Data transfers outside the European Union may occur, in particular, within the framework of the following activities:
- Customer relationship management
- Data processing for social networks
- IT services
7. What are your rights regarding your personal data and how can you exercise them?
As a data subject, you have the following rights:
- Under Article 15 of the GDPR, you have the right to access your personal data.
In practice, you can access your account and all associated data by clicking here. - Under Article 16 of the GDPR, you have the right to have inaccurate personal data rectified without undue delay. You also have the right to request that this data be completed.
In practice, you can modify your account by clicking here. - Under Article 17 of the GDPR, you have the right to erasure of personal data insofar as the processing is not necessary for:
- exercising the right of freedom of expression and information
; - compliance with a legal obligation;
- a matter of public interest
; - the establishment, exercise, or defense of legal claims.
In practice, you can delete your account and all associated data by clicking here. - Under Article 18 of the GDPR, you have a right to restrict processing in cases where:
- you contest the accuracy of the data
- the processing of the data is unlawful but you oppose its erasure
- we no longer need your data but you still require it for the establishment, exercise or defence of legal claims. - Under Article 21 of the GDPR, you have the right to object to the processing of your data.
- Under Article 20 of the GDPR you have the right to receive your data in a structured, commonly used and machine-readable format (right to data portability). Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority.