1 - Customer Service "Hotline" - Free and available at 01 34 33 01 55
Do you have a project but don't know which materials to choose? Do you have a question about one of our products or need technical advice? Créadhésif has set up a freephone number so you can speak with our advisors and refine your project. Our team is here to answer all your questions, advise you, and give you tips to get started smoothly. Once you receive your order, you can also contact us for advice on installing and using the materials and consumables. Our technical hotline is available Monday to Friday from 10:00 AM to 12:00 PM and from 2:00 PM to 5:00 PM at +33 1 34 33 01 55 (toll-free number).
2 - Free delivery on orders over €150 (including VAT)
Créadhésif offers free delivery on all orders over €150 (including VAT) on our website. This offer is valid for all deliveries within mainland France. You can also estimate shipping costs yourself by adding the desired products to your cart and clicking on "estimate shipping costs" based on your delivery location.
3 - Cheaper elsewhere? We'll match it!
Always striving to offer you the best prices online, please don't hesitate to contact our sales team by email or phone if you find a lower price elsewhere. If the website is hosted in France and complies with French law, we will do our best to offer you the best price. This offer is valid on identical items, including delivery charges and the price inclusive of VAT.
4 - Guaranteed delivery within 5 days, otherwise we will refund the shipping costs
For products listed as in stock, we guarantee delivery within 5 business days. If we exceed this timeframe, we will refund your shipping costs. This offer is valid for all shipments within Metropolitan France, provided the package is not marked as delivered.
5 - Secure Payments
To guarantee the security of your credit card payment, Créadhésif has implemented 3D Secure payment. When you make your online purchase, you will be redirected to your bank's server to validate the payment. Your bank must be able to verify that the person using the credit card is indeed the cardholder and is not using it fraudulently: it must be able to authenticate the cardholder (for example: sending a code by SMS, requesting the cardholder's date of birth, authentication by other means – e.g., questions/answers) in order to validate the order.
6 - Order tracking
When your order is shipped, you will automatically receive a confirmation email allowing you to track your package in real time. All shipping information is included in this email. By clicking the link, you will be automatically redirected to the carrier's website for live tracking.
7 - Warranty and after-sales service
Créadhésif provides repair services for your equipment. The products we distribute are covered by the warranties of major manufacturers (excluding consumables and accessories). Our warranties are 1 to 2 years for most products, with the option to purchase an extended warranty on selected items. Your advisor is, of course, available to assist you with any questions. We are committed to processing your request promptly and reshipping your merchandise as quickly as possible.
8 - Payment in 3 installments
You can pay for your orders in 3 installments by check for amounts of €600 or more. In this case, please note that shipment will be made upon receipt of the 3 duly completed checks; don't forget to write your order reference on the back.
