March 27, 2026
🚨 Sawgrass Print Utility Update: Understanding Cartridge Errors
The latest update to Sawgrass Print Utility may cause error messages for some users. Don't panic: in most cases, the problem is related to the ink cartridges.
🔍 Why does this error message appear?
Following this update, the software has become stricter in its management of consumables. As a result, some cartridges may be rejected or blocked.
❌ Cartridge not recognized
⌛ Expired cartridge
⚠ Nearing its expiration date
🧠 What you need to understand
Sawgrass has strengthened its cartridge control to ensure:
- Optimal print quality
- Color reliability
- A preserved lifespan for the machines
💡 Note: An outdated cartridge can impair your prints (faded colors, defects, clogged print heads, etc.).
✅ What to do in case of a problem?
If you encounter this error message, here are the steps to follow:
1
Check your cartridge: Look at the expiry date printed on it.
2
Take a photo: Make sure the date is clearly visible.
3
Contact our customer service department: Have your order number and the photo ready.
📩 Contact Créadhésif Customer Service
Our team is here to help you 👇
🤝 Need help? Our goal is to enable you to produce without interruption.
🔥 Créadhésif Tip
- Plan ahead for the replacement of your cartridges.
- Store them in good conditions.
- Avoid using consumables that are too old.
